Where/how do I pay rent?

• Rent is paid online by going to www.payyourrent.com and logging in. By the time you are paying rent, you should already have an account set up with login credentials from submitting your security deposit. Please do not click the deposit link again to pay rent….you will need to go to www.payyourrent.com and log in. If you are unable to log in, you may need to utilize the ‘forgot your password’ function.

• On the PayYourRent portal, you can actively log in and pay your rent each month or, alternatively, you can set up auto-pay. Auto-pay can be convenient and a good way to ensure your rent is paid on time. However, residents are always obligated to ensure rent is paid properly and on time each month, even when the payment is automated.

• If you use auto-pay and your rent amount changes (e.g. when renewing your lease), you will need to go to www.payyourrent.com, log in, and edit your auto-pay amount. It will not change automatically.

• If you use auto-pay and you give notice to move out, you should log in to www.payyourrent.com and disable your auto-pay after your final payment has gone through. In some cases, automatic payments will continue to go through if not disabled, and it can take several weeks to get your money back. If you try to log in to disable your auto pay and you get an error message that says your move-out date has expired, your auto-pay has already been disabled and no further action is required.
  

How do I report maintenance issues?

• For routine, non-emergency maintenance, please log in to www.payyourrent.com and submit a maintenance request.

• For emergency issues such as uncontrolled water leaks or no heat in winter, please call 605-641-2068. After hours your call will be answered by the answering service, which has all relevant resources for addressing the issue and dispaching a vendor.
  

Someone is going to be moving in with me. Do I need to tell Management?

Yes. For the safety and security of all residents, Management must be aware of and approve all persons 18 years or older who reside at a leased dwelling or who occupy it regularly. New occupants will need to submit an application and pay the application fee for approval. Once approved, the lease will need to be amended to include the new resident.

What if I need to move out before my lease is up?

• While all lease holders of course remain obligated for the entire lease term, leases can be amended or terminated early at the management’s discretion. Fees will apply. The best thing is to contact Management via e-mail, explain your situation, and keep an open line of communication throughout the process. We understand life happens and will in good faith work with you to a reasonable resolution.

• Whether you are mid-term on a current lease or renting month-to-month, a notice period of 30 days minimum is always required to vacate.

I need to move out but I have someone who wants to take over my lease. How does this work?

• Usually this does not work. While Management appreciates referrals, we are obligated to rent to the most qualified applicants, and we have waitlists of pre-approved applicants for each property.

I am considering getting a pet. What is the pet policy?

• Our pet policies vary by property but no animals may be brought onto any property without written approval from the management, a completed profile on PetScreening.com, and a signed Animal Agreement in place. Dogs must be over 2 years old, spayed/neutered, and current on vaccinations. Breed restrictions apply. 

• All required documentation for animals including ESA and Service Animals must be submitted to us via PetScreening prior to moving forward with an approval. There is no fee for approved ESAs or Service Animals.