Where/how do I pay rent?

• Rent is paid online through our Residence Center. You will automatically be invited to this platform upon entering into an agreement for leasing a unit.

• You can set automatic payments easily

How do I report maintenance issues?

• For routine, non-emergency maintenance, you’ll use your Residence Center portal for making requests.

• For emergency issues such as uncontrolled water leaks or no heat in winter, please call 605-641-2068. After hours your call will be answered by the answering service, which has all relevant resources for addressing the issue and dispaching a vendor.
  

Someone is going to be moving in with me. Do I need to tell Management?

Yes. For the safety and security of all residents, Management must be aware of and approve all persons 18 years or older who reside at a leased dwelling or who occupy it regularly. New occupants will need to submit an application and pay the application fee for approval. Once approved, the lease will need to be amended to include the new resident.

What if I need to move out before my lease is up?

• While all lease holders of course remain obligated for the entire lease term, leases can be amended or terminated early at the management’s discretion. Fees will apply. The best thing is to contact Management via e-mail, explain your situation, and keep an open line of communication throughout the process. We understand life happens and will in good faith work with you to a reasonable resolution.

• Whether you are mid-term on a current lease or renting month-to-month, a notice period of 30 days minimum is always required to vacate.

I need to move out but I have someone who wants to take over my lease. How does this work?

• Usually this does not work. While Management appreciates referrals, we are obligated to rent to the most qualified applicants, and we have waitlists of pre-approved applicants for each property.

I am considering getting a pet. What is the pet policy?

• Our pet policies vary by property but no animals may be brought onto any property without written approval from the management, a completed profile on PetScreening.com, and a signed Animal Agreement in place. Dogs must be over 2 years old, spayed/neutered, and current on vaccinations. Breed restrictions apply. 

• All required documentation for animals including ESA and Service Animals must be submitted to us via PetScreening prior to moving forward with an approval. There is no fee for approved ESAs or Service Animals.

• Pet fees are $40 per pet